Frequently Asked Questions
Thelover co. is based in Jakarta, we ship within Indonesia region.
Yes, Thelover co. proudly made in Japan.
Yes, we need your data such as name, email address, phone number to proceed your order.
Click on your desire item.
Choose your size (if there’s any) and quantity then click “ADD TO CART”.
Click “CHECKOUT” on the right top of the page to proceed to checkout page.
Complete your data oh the checkout form.
Choose your shipping and payment method.
Tick on “I have read and agree to the website terms and conditions”.
Place your order.
Once order has been submitted you cannot change or cancel it.
No, you have to placed a new order.
Within 2 business days after we verified your payment not include Saturdays / Sundays / public holidays.
Please refer to our return policy and email us at firstname.lastname@example.org. Our Customer Service will assist you.
You can email us at email@example.com.
You can track your order from the shipping receipt we provide.
Make sure your order has been confirmed, if you forget to confirm your payment please email us at firstname.lastname@example.org.